What makes Smokey Mountain Foods unique?
We handcraft smoked meats, dairy, ready-to-eat meals, and groceries in small batches from our US FDA–standard facility in Pattaya. For our smoked products, we use natural wood-fired smokerooms and artisanal methods, focusing on bold flavor, premium ingredients, and convenient delivery across Thailand.
Where are your products available?
We currently ship only within Thailand and do not deliver to PO boxes.
Do you have a minimum order amount?
Yes, we have a minimum order amount of ฿1000
What payment methods do you accept?
We accept PromptPay, Direct Bank Transfer, and Cash on Delivery (In Pattaya Only).
Make sure to send us a copy of your payment slip with your order number via email or message us through LINE after payment. This helps us confirm and prepare your order faster.
Orders not paid within 3 days of checkout may be automatically cancelled to free up stock for other customers. (We may extend this to 4 days in special cases.)
Can I cancel my order?
Yes, cancellations are possible if you notify us before your order is dispatched. Once products are with the driver or transport company, cancellations are no longer permitted.
How long does processing and delivery take?
Orders are processed within 2-3 business days, and we aim to get your orders delivered to you within 4–7 days after processing.
Overnight delivery is available in Pattaya for orders placed before 1:00 PM the day before.
To help us process your order faster, please send us a copy of your payment slip via email or message us through LINE or Facebook after payment.
Do you charge for delivery?
Yes. Delivery rates vary depending on your location in Thailand and will be calculated at checkout.
If you’re in Pattaya, you can also pick up your order from our store from Monday–Saturday, 10am–4pm.
Do you deliver on weekends or holidays?
No, we do not deliver during holidays or weekends.
How will I know when my order has shipped?
You’ll receive a confirmation email with a tracking number once your order is dispatched.
What if I’m not home or my delivery is delayed?
Because we deliver frozen, perishable products, deliveries require a direct handover and cannot be left unattended, unless explicitly requested by the customer and approved by the courier.
Our logistics partner will attempt to contact you by phone before dispatch or on the delivery day to confirm availability. Please ensure:
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Your phone number is entered correctly at checkout
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You are available to answer calls on the delivery day
If the courier is unable to contact you by phone on the delivery day, your order will be held at the distribution centre and kept frozen until contact is made and delivery can be arranged.
Do you offer refunds?
Yes, but you must contact us within 7 days of receiving your order if you’re not satisfied. We’ll review your case and may issue a refund in cash or store credit.
What if my order arrives damaged, missing, or expired?
If your order arrives damaged, missing, or expired, please contact us right away. Keep all packaging and take photos of the items and delivery details — this will help us process your claim faster.
Who is responsible for return shipping?
Customers are responsible for return shipping using our approved shipping partners. Please ensure items are securely packaged; refunds may be declined if products are used or damaged beyond reasonable inspection.
How do I request a refund or return?
Contact us first by phone (0982 469 767) or by email (sa***@*****************ds.com) if your order has already been delivered.
